Billing Policy

Web Faith Media offers high-end website design, development, and hosting services for well below industry standard pricing. To maintain our ability to provide excellent services for an unbeatable price, all work must be paid in full upon order. Occasionally, we extend payment plans to organizations that need our services but lack sufficient budget to make full payment immediately. Our partners may request payment terms when necessary. We also extend special terms to custom development projects when appropriate.

Web Faith Media is PayPal Verified

PayPal’s Verification System allows you to learn more about users before paying them through it. Verify that the information below is consistent with the business, organization, or person you wish to pay.

Credit Card or Check Draft Required

Unless otherwise agreed upon, all Web Faith Media partners must maintain their credit cards and always check the draft information on file. This information will process monthly, quarterly, and yearly partnership fees and any work orders the partner approves. Any outstanding balance on your account may be charged using the information on file without notice. The Account Management section provides information about upcoming charges and transaction history from within every partner’s Control Panel.

Partnership/Hosting Fees

Partnership/Hosting Fees are required at the time of initial sign-up. Account billing begins in the second month, regardless of the status of the website project. Your fees include file hosting, DNS hosting, technical maintenance, correspondence, support, and the benefits of the Web Faith Media Website Platform. Our partnership/hosting fees are set to begin immediately to pay for these resources. Partnership/Hosting Fees are nonrefundable. Our design and development processes are designed to complete your project before your first billing period. However, variables such as approval times, changes to specifications, and communication trouble sometimes cause projects to extend into several billing periods. You can avoid this by promptly replying to all project correspondence and communicating your expectations. We are here to serve you and provide the very best service possible.

Three & You’re Free

Partners utilizing our services may be entitled to free months of service under our Three & You’re Free Referral Program. Only referrals who purchase within the 12 months before the month’s billing will be counted towards the referral program. After 12 months, those accounts can no longer be used for referral credit towards this program. In addition, accounts used for referral credit may not be counted towards any Reseller discounts.

Media Transfer Fees

All Web Faith Media audio and video services have 10 GB of monthly data transfer. This means that visitors to your website may download 10,737,418,240 bytes of audio and video files included in any Media Server package. If you exceed this transfer amount, each additional GB is billed at the end of the month at $1 per GB. All Media Server partners are provided with Traffic Reports that allow you to track how much media you have transferred at any given month and what files are being downloaded. Our partners’ sole responsibility is to monitor their downloads and make the necessary changes to throttle their media bandwidth usage.

Returned Checks

Returned checks or bank drafts are assessed a $35.00 fee if returned unpaid. Chargebacks or non-payment of initial fees after the first 48 hours OR after the initial consultation with a production manager will result in the cancellation of your account and an invoice for $500 for consulting time.

Credit Card Chargebacks

Credit card chargebacks for legitimate account fees are assessed as a $40 fee. We encourage our partners to communicate with us regarding any charges you feel are invalid to issue a decision to refund or credit your account. Chargebacks or non-payment of initial fees after the first 48 hours OR after the initial consultation with a production manager will result in the cancellation of your account and an invoice for $500 for consulting time.

Collection Expenses

Collecting from partners who are running past due balances is an expensive process. Partners with balances running longer than 30 days will also be assessed a collection fee of $25 to help pay for the resources necessary to collect their past-due balance. The collection fee will be added to your outstanding balance.

Resellers & Third-Party Subscribers

Individuals or businesses who create an account for another organization are classified as third-party subscribers. Third-party subscribers who sign up for more than four accounts under one administrative user are classified as our services’ resellers. Third-party subscribers and resellers are solely responsible for paying all service fees. To remove an account from one’s administrative user, payment must be received for any outstanding balance from the third-party subscriber or reseller BEFORE placing responsibility on the organization utilizing the service. WFM will No exception will be made to this policy.

Canceling Your Account

Canceling your account with us is quick and easy. All cancellations must be made through the Cancellation Form, accessible from within your Control Panel in the Account Management section. Please allow for a 24-hour processing time after submitting your request. Then, a representative will contact you to finalize your cancellation.

Reactivating Your Account

Occasionally, we have partners who suspend their accounts. Other times, an account will be suspended due to billing issues. A $50 reactivation fee will be assessed per incident if your account is suspended. Partners may request an account suspension for a maximum of six months. All data, files, and server entries are automatically deleted after that period.

Billing Disputes

Please get in touch with us immediately for any questions regarding charges made to your credit card or bank account. We are happy to help you with any questions and even more pleased to correct any billing errors on our part. You may also access all past and recurring charges made through your account from within your website Control Panel. This information is provided to you 24/7 online.

To Request A Refund:

Please get in touch with us by phone at +1 (203) 885-7773 or e-mail us at billing @ webfaithmedia.com. Please do not contact your sales representative; they may not have access to our cancellation systems. All refunds are processed within 7-10 business days and are issued by check only.

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